FAQs
Below you'll find answers to some of our most frequently asked questions. If there's anything else you'd like to know, please get in touch through our Contact Us page. We're always happy to help!
When is my letter posted?
The Mooching Post is posted on the 11th of every month.
To receive that month's edition, you'll need to subscribe by the 2nd of the month.
Each edition is a little surprise, filled with lovely things to read, enjoy, make and keep.
How long will delivery take?
UK deliveries: Please allow approximately 3 - 5 working days from the date of posting.
International deliveries: Please allow approximately 1 - 4 weeks, depending on your country and local postal services.
Delivery times are estimates, so your letter may arrive a little earlier or later.
How is my letter sent? Will I receive a tracking number?
The Mooching Post is sent through Royal Mail Second Class, using a standard Second Class postage stamp for UK deliveries.
Your envelope will arrive with a proper stamp, just like a letter from a friend. That's part of the charm of good old-fashioned snail mail!
This service is not tracked, so you won't receive a tracking number or delivery updates.
International letters are also sent by standard, untracked post.
What's inside The Mooching Post?
Every month, you'll receive a beautifully packed envelope filled with a little collection of surprises.
Expect a personal letter, themed stickers, a recipe card, illustrated artwork, something useful and a few extra treats along the way.
Each month has its own theme, so there's always something new to look forward to.
Can I cancel my subscription or change my details?
Of course! The Mooching Post is a monthly rolling subscription, so you can cancel at any time.
Cancelling your subscription stops future payments. If you've already paid for an edition, your cancellation won't automatically cancel that order.
You can also update your delivery address and payment details through your subscription account.
Please make any address changes before the monthly cut-off on the 2nd.
What happens if my letter doesn't arrive?
Occasionally, letters can take a little longer to arrive, particularly international deliveries.
If your letter hasn't arrived within the expected delivery time, please get in touch through our Contact Us page, and we'll be happy to look into it for you.
As our letters are sent without tracking, we aren't able to provide individual delivery updates.
Do you deliver internationally?
Yes! The Mooching Post can travel beyond the UK.
We offer an international monthly subscription, with postage included in the subscription price.
International delivery usually takes approximately 1 - 4 weeks, depending on your location.
Can I buy just one letter?
At the moment, The Mooching Post is available as a monthly rolling subscription rather than a one-off purchase.
There is no minimum subscription period, and you can cancel future renewals whenever you wish.
Can I send The Mooching Post as a gift?
Absolutely! The Mooching Post makes a lovely little gift for someone who enjoys receiving something special through the letterbox.
Simply enter the recipient's name and delivery address when subscribing, and we'll send their monthly letter directly to them.
Please remember that this is a rolling monthly subscription, so payments will continue until you cancel.
Will I be charged automatically each month?
Yes! The Mooching Post is a monthly subscription, so your payment will be taken automatically each month using your chosen payment method.
There's no minimum commitment, and you can cancel your subscription at any time to stop future renewals.
If a payment has already been taken, cancelling won't automatically cancel that month's order. Any refund requests will be handled in accordance with our refund policy and your statutory rights.